The Help Desk Magento 2 Extension offers features such as easy installation and usage, a user-friendly interface, and the ability to enable or disable the extension with one click. It also includes ticket management features like mass actions, filters, and sorting options in tickets grid. Other features include the ability to create tickets from the customer account, support for file attachments, rich text format support in messages, and management of message statuses. Furthermore, it also allows the management of team members' permissions, assignment of a team manager, and selection of users.
The Help Desk Magento 2 Extension costs $209.0.
The extension benefits users by easing interactions with customers, enabling the creation of support tickets directly from their account, and allowing customers to add CC email addresses and attachments. It also allows assigning tickets to specific team members and managing priorities. Other benefits include providing email notifications for each new message or answer, and including previous messages and orders' history in each ticket.
The Help Desk Magento 2 Extension falls under several categories such as Magento 2 Customer Interaction Extensions, Magento 2 Ticket System Extensions, Magento 2 Customer Support Extensions, Magento 2 User-friendly Interface Extensions, Magento 2 Bulk Action Extensions, and several others.
Yes, the Help Desk Magento 2 Extension allows customers to create support tickets directly from their account.
Yes, the Help Desk Magento 2 Extension supports file attachments.
Yes, the Help Desk Magento 2 Extension provides email notifications for each new message or answer.
Yes, the Help Desk Magento 2 Extension can be enabled or disabled with one click.
Yes, the Help Desk Magento 2 Extension supports rich text format in messages.
Yes, the Help Desk Magento 2 Extension has the feature of assigning tickets to specific team members.