Get help
Troubleshoot common issues, get support, and check incident status.
Hit something unexpected? Start with the troubleshooting guide — most reports have a documented fix. If that doesn't resolve it, the support chapter covers tickets, SLAs, and incident status.
Troubleshooting
The most common issues and their fixes — provisioning failures, SSH connection problems, custom domains and SSL, and a reference of frequent error messages with their causes.
Open the troubleshooting guide →
Support
How to get help, ordered from fastest to slowest: self-serve docs, on-VM diagnostics with Claude Code, filing a ticket, support tiers and SLAs, and where to watch for ongoing incidents.