Services

Support

Dedicated technical support — environment troubleshooting, performance diagnostics, deployment assistance, and incident response.

Support

Hands-on technical support for environment health, performance bottlenecks, deployment failures, and server stack configuration.

01

Environment Troubleshooting

Container health diagnosis for PHP-FPM, nginx, MySQL, Redis, and Varnish. Service restart and recovery for process crashes and memory exhaustion, plus log analysis to identify root causes.

02

Performance Diagnostics

Slow query identification via MySQL slow log analysis, Varnish and Redis cache hit ratio review, and resource bottleneck detection monitoring CPU, memory, disk I/O, and network patterns.

03

Deployment Assistance

Deployment failure analysis covering Composer errors, database migration issues, and static content generation. Rollback guidance and pre-deployment checklist validation.

04

Configuration Guidance

Server stack tuning for your workload. PHP-FPM and nginx worker counts and memory limits, Varnish and Redis cache TTLs, and SSL setup with certificate provisioning and HSTS headers.

Production incident response with root cause analysis, plus alert configuration so you know about issues before your customers do.

01

Incident Response

Production issue triage assessing severity and impact scope. Root cause analysis tracing symptoms through logs and metrics, with short-term fixes and long-term prevention recommendations.

02

Monitoring Setup

Alert configuration for uptime, response time, error rate, and resource utilization thresholds. Sensitivity tuning for your traffic patterns and notification routing to email, Slack, or webhooks.

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